Céile Dé Shop Terms & Conditions
It is important to us that you are satisfied with our products and service. If you have a question about one of our products or an order you have made, please contact our shopkeeper using the link below.
Please use the main contact page for other communications, such as questions about the Céile Dé tradition, etc..
All material is © copyright Céile Dé
Making A Purchase
Making a purchase could not be easier. Just browse our little shop, and click on any items that you wish to buy and click the "Add to Cart" button. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept payments from all major credit cards and PayPal. If you are shopping from outside the UK, place your order normally and your credit card company will convert the transaction to your own currency automatically.
We would like to make it clear that when a customer makes a purchase online that they are aware that they are agreeing to a legally binding contract. A contract of sale exists as soon as payment has been processed.
If you experience any technical problems please do not hesitate to contact us using the link above.
We aim to dispatch within 1 week of receiving your order.
Orders that include a paidirean take longer to process because each paidirean is individually strung in a special ceremony dedicated to the wearer. If you order a paidirean we will contact you within a few days to let you know the date and time of the paidirean stringing ceremony; which usually takes place within the next two weeks. Paidireans are posted a few days after the ceremony.
On the rare occasion that there is a delay in shipping, we will notify you by email. Orders are dispatched either by Royal Mail First Class (U.K – one to two working days) or International Tracked (The rest of the world – between one and two weeks). You have the option to ask us to cancel your order if you would rather not wait.
Credit Card Security
The site uses WorldPay for 100% secure encryption techniques for transferring your credit card details during a transaction.
If you are not happy with your goods, we will accept anything back within 28 days, as long as the goods are in their original condition. We must be notified within 48 hours if any items received are damaged.
Any complaints or queries that you may have about an order, please contact us using our contact details above.
Your rights are protected under the UK Consumer Protection (Distance Selling) Regulations.
This is a Scotland based e-commerce site and in situations of legal matter, Scottish law is the applicable law.